A Helpdesk serves all users on a daily basis and efficiently runs all of the Library and Information Centre’s services.

Users can submit queries or requests directly to the Library Staff in various ways:

• by telephone at 2251036036
• by email to the central email address: lib-helpdesk@lib.aegean.gr or the individual email addresses of each library service and
• through the electronic platform accessible through the Library’s portal or directly at the link: http://zammad.aegean.gr

The electronic Helpdesk platform enables users to submit requests on the organization of the Knowledge Base, downloads and troubleshooting. Through the platform they can also follow the progress and the history of their requests and/or be updated by mail.

So as to facilitate users who do not have their own personal portable device, the Library provides users tablets and laptops for use on each Branch premises to support their study, research and academic needs. Library tablets and laptops enable wireless access (Wi-Fi) to the internet and to the electronic sources and services of the Library through its Portal. The authorized use of workstations must conform to the Library’s mission and academic role.

Tablet and laptop loans are provided to all the authorized Library users who are members of the academic community of the University of the Aegean (undergraduate and postgraduate students, faculty members, researchers and administrative staff).