A Helpdesk serves all users on a daily basis and efficiently runs all of the Library and Information Centre’s services.

Users can submit queries or requests directly to the Library Staff in various ways:

• by telephone at 2251036036
• by email to the central email address: lib-helpdesk@lib.aegean.gr or the individual email addresses of each library service and
• through the electronic platform accessible through the Library’s portal or directly at the link: http://zammad.aegean.gr

The electronic Helpdesk platform enables users to submit requests on the organization of the Knowledge Base, downloads and troubleshooting. Through the platform they can also follow the progress and the history of their requests and/or be updated by mail.

Reading rooms are available to users at all the Library branches during opening hours. Reading rooms provide direct access to the Library collections (main book collection, print journals, etc) equipment and facilities (workstations, library terminals, photocopiers, etc). The Library also offers individual study rooms.

Personal items like bags or umbrellas are not allowed in reading rooms or other areas of the Library. Users can store their personal items in special lockers that are located at the library reception. However, users are allowed to use in the reading rooms portable devices like tablets and laptops, their personal books and other material such as notebooks, which are necessary for the purpose of study and research.

To ensure smooth operation of the reading rooms and maintain a peaceful study environment, users must follow the following rules:

• Talking and making noise is not allowed
• Cell phones must be turned off or be on silent mode
• Headphones are required for the use of audio-visual material (tablets and laptops)
• No eating or drinking (coffees, soft drinks, etc) is allowed and
• Users may use only one vacant seat for their study. Also, users are advised not to leave their seat unattended for a great length of time, if planning to return.

The University of the Aegean Library enable users to borrow material that is located in any of the Library Branches (Lesvos, Rhodes, Samos, Syros and Lemnos) through Interbranch lending.

Interbranch lending procedure
To borrow an item located at a Library Branch, users must complete and submit an interbranch loan request form at the Branch where the item is located. The Library Branch will either approve or reject the user’s request. In any case, the Library Branch will notify the user either by email or by telephone.

Interbranch items are posted from one branch to another at no charge to the user, unless users prefer a courier service for the delivery of the material, in which case they are charged with the delivery fee.

Interbranch borrowing policies

Users must be authorized members of the Library (i.e. member card holders) to use the Library interbranch loan service. Interbranch loan requests may not exceed the allowed number of items per user.

The number of items which may be borrowed by the members of each Library Branch is determined according to the general lending regulations. The loan period is defined to:

• one (1) week for undergraduate students of the University
• two (2) weeks for for faculty members, postgraduate students and the administrative staff of the University

To renew an interbranch loan, users should contact the lending Branch. A loan will be renewed by the lending Branch, if no other user has reserved it. A loan can be renewed up to two (2) one-week period times.

The general responsibilities and fines for users are defined by the Library Regulation.

The interbranch loan service concerns the Library material that falls within the general Library borrowing policies. Therefore, users cannot borrow the following material:

• Reference books
• Journal issues
• Audiovisual material
• Certain books that are in high demand by users, only for that period of high demand as this is determined by the Branch head or upon consultation with members of the Faculty
• Material in damaged condition that needs preservation
• Items of the Grey Literature Collection (graduate and postgraduate theses, doctoral dissertations, technical or research reports)
• Rare material and
• New entries before they have been fully documented and processed in the Library catalogues